Frequently Asked Questions
- What should I do if your chart is not loaded?
- You have so many features, how can I use all of them?
- Do you have video tutorial that explains how to use your charts?
- What studies (technical analysis) are available with your charts?
- Do you provide history on chart and downloadable history?
- How many charts can I open at one time?
- Can I use snapshots of your charts in my blog or website?
- The FAQ section did not answer my particular question. How can I contact MarketVolume® with a question?
If by some reason our charts are not working, check our Troubleshooting section in Chart Help. If you are still having problems with our charts and you cannot find an answer in our Troubleshooting section, send us an email with a detailed description of your problem, including your browser version and operating system.
Check out the Legend in our Chart Help section. There you will find a description of each JavaVolume charting feature and how to use it. If you find that any of the descriptions in the legend is not clear, please feel free to email us for more information.
Yes, we have a video tutorial on what features are available with our charts, how to use them, how to set different technical studies, how to draw, write notes, set alerts and much more.
You may find a list of all technical indicators (studies) that are available with our charts in our "Technical Studies" section. The majority of descriptions include a detailed explanation of the indicator calculation with an example that illustrates how to use it in technical analysis.
Although our main focus is on the volume and advance/decline based technical analysis, you will find the most popular technical studies (RSI, Stochastics, MACD, MFI and others) on our charts as well.
Yes, you may scroll our charts back in history (including intraday 1-min charts) and test any chart settings, any technical indicator how it performed in the past, in Bull and in Bear markets and define the indicator settings that will best fit your personal trading style and risk tolerance.
We do not provide downloadable history - the history is available on our charts only.
You may open as many charts on your computer as you want. Each time you press a link to open a chart; a new chart will be loaded to your screen. Our system does not allow opening charts on different computers simultaneously. As soon as you go to the other computer and log into the members' area, your members' session on the computer you used before, will expire.
Yes, you may use our charts in your blog or your web site, as long as the "MarketVolume®" watermarks are visible and you provide an appropriate link to the www.MarketVolume.com website.
The FAQ section did not answer my particular question. How can I contact MarketVolume® with a question?
If you have a question or a suggestion, send us an email. Due to the heavy volume of emails we receive, our support staff may not be able to respond to your email immediately, so please allow 24 hours for a response.