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Refund Policy Highlight Investments Group provides stock market education and information services over the Internet. Given the specific nature of these services, cancellations or returns cannot be refunded, nor can products be exchanged. The practice of claiming a refund after having used any of our member services (i.e., accessing our members' area in order to see members only content, such as charts, signals, market data, the Daily Market Outlook, email alerts, and any other associated information) is considered fraudulent. When a Subscriber requests service termination, subscription fees (whether full or partial) are not refunded. Subscribers are liable for charges incurred by them until termination of service. NO REFUNDS will be issued for reactivated, cancelled, transferred, or upgraded accounts. If a subscriber signed up for a product because of a misunderstanding, or by error, he/she has 24 hours after being charged to request a refund. In order to receive a refund (less an account-processing and service fee), a customers must cancel within the first 24 hours of their membership. After cancelling, a customer must request a refund to his/ her credit card. Depending on the recurring payment plan selected by a subscriber during the signup process, Highlight Investments Inc. will charge for access to the requested information on a monthly, quarterly, or yearly basis. If a customer was charged on a recurring payment plan, he/she has two days after the charge to request a refund. In order to receive his/her refund, the customers must cancel within this first 2 days following the recurring charge. After cancelling, the customer must request a refund to his/her credit card. When a customer receives a refund he/she will be charged $9.95 account-processing and service fee (re-stocking fee) for $100 and smaller refunds. All refunds above $100 are subject to 10% account-processing and service fee (re-stocking fee). To avoid re-stocking fee it is recommended to request service cancelation at least 3-5 days before coming recurring payment date. The re-stocking fee is charged to cover expenses mostly not dependable on us which include but are not limited by credit card discount fee, transaction fee, account processing fee, etc. Highlight Investments Inc. does not issue full or prorated refunds for monthly and quarterly recurring charges. Highlight Investments Inc. may however issue a prorated refund for yearly recurring payment plans within the first 5 months after the last yearly payment. In cases where a customer requests a prorated refund for a yearly charge, he/she must first request to cancel the service. The customer must then request that we issue a refund on his/her credit card. Prorated refund amounts are calculated as the difference between the last payment and the number of full months of service multiplied by the monthly regular (not promotional) service rate. A $9.95 account-processing and service fee will also be applied.
By visiting our website, or by placing an order for any of our services, you confirm that you have read, understood, and agree to abide by all legal notices, policies, and terms of use. MarketVolume.com ©, Highlight Investment Group ©, Copyright 1997-2010 - All rights reserved - Highlight Investments Inc. | |
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