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Troubleshooting
Troubleshooting Help
Our subscribers use a variety
of browsers and operating systems. This diversity may at times lead to
problems when using our services. Below, we've compiled a list of some of
the more commonly encountered issues.
If you have
any questions, please refer look through to our troubleshooting section.
And of course, if you don't find the answers you are looking for in these
pages, you can always contact
us by via email if you don't find the answer you are looking for
in these pages.
Browser
Configuration |
- NEW - Here you can see how your browser is configured and
whether it is able to view our JavaCharts properly. |
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Login
problems |
The most common problem. Solutions if you cannot
login. |
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Charts problems |
Solutions if you are having trouble opening charts or
experience "connection errors". |
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Email problems |
A few suggestions on how to configure your email
program to receive email from us. |
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Signup problems |
What may cause signup problems and what you can do to
fix them. |
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Cookie Problems |
Some of our services require the use of cookies.
Here, you will find how to set them properly. |
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Java Settings |
Our Java charts require Java Virtual Machine . Here
are instructions on how to configure it properly for your computer. |
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Set Firewall |
How to configure your firewall (McAfee, Norton,
ZoneAlarm). |
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Set Security |
How to check your browser's security settings so none of our services are
blocked. |
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New Browser |
Where to find the most current version of your
browser. Most problems disappear when the latest version is
installed. |
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Set Hotmail |
Preventing Hotmail from blocking our emails and
alerts. |
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Set Yahoo |
Preventing Yahoo Mail from blocking our emails and
alerts. |
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